Coordinating Translation of Technical Documentation for Device Manufacturer

Problem: The existing User Manual needed to be translated from American English to seven languages.

Solution: The User Manual was rewritten using controlled vocabulary to facilitate translation. Descriptions and procedures were reworked to make them clear, usable, and useful; reduce sentence and paragraph length; and implemented consistent use of terminology. A Glossary of terms to be translated was created. Translation firms were identified and RFQs prepared and disseminated.

Reducing Manual Data Entry in Microsoft Excel® Spreadsheet for Pharmaceutical Manufacturer

Problem: Extensive and unstructured manual data entry was required to populate an Excel workbook, resulting in reduced productivity and inconsistent presentation of information.

Solution: A data entry form and supporting macros were developed to provide a fast, structured, and consistent way for team members to enter data into the Excel spreadsheets of the workbook. The result was faster, more accurate data entry and consistent presentation of information in the populated spreadsheets.

Streamlining Office Workflow for Veterinary Clinic

Problem: The four-doctor practice moved to a larger facility and doubled their staff. Essential procedures were not documented, and there was concern that office workflow would be compromised by the newer, less-experienced staff.

Solution: A series of interviews was conducted and the staff was observed performing tasks during peak hours. Findings were documented and recommendations for improving and streamlining critical procedures were developed and communicated.

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